International Journal of Medical and All Body Health Research  |  e-ISSN: 2582-8940  |  Double-Blind Peer Review  |  Open Access  |  CC BY-NC-SA 4.0

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     2026:7/4

International Journal of Medical and All Body Health Research

e-ISSN: 2582-8940 | Open Access

Parental satisfaction and associated factors towards the Service Quality at the Taif Children's Hospital

Fatima M Althubiti, Essam M Althabitii, Abdullah M Althabitii, Mamdouh M Althabitii, Samirah S Alshabaan, Manal M Turkistani, Bandar M Althubaiti, Taghreed M Althubaiti, Fawaz A Almasoudi, Ziyad F Alnafei, Fayez D Althomali, Bandar M Alnefaie, Noura I Alsharif, Sahar M Alkhaldi

Department of Patient Experience, Children Hospital, Ministry of Health, Taif, Saudi Arabia; Director of Dar Alhamra Health Centre, Ministry of Health, Taif, Saudi Arabia; Department of Nursing, Jadara Health Centre, Ministry of Health, Taif, Saudi Arabia; Department of Pharmacy, Jadara Health Centre, Ministry of Health, Taif, Saudi Arabia; Secretary of Pediatrics Department, Children Hospital, Ministry of Health, Taif, Saudi Arabia; Dental Specialist, Dental Centre, Ministry of Health, Taif, Saudi Arabia; Department of Human Resources, King AbdulDEaziz Hospital, Ministry of Health, Taif, Saudi Arabia; Head of Education and Training Affairs, Children Hospital, Ministry of Health, Taif, Saudi Arabia; Department of Education and Training Affairs, Children Hospital, Ministry of Health, Taif, Saudi Arabia; Secretary of Directorate of Health Affairs, Ministry of Health, Taif, Saudi Arabia; Department of Laboratory, King Abdulaziz Hospital, Ministry of Health, Taif, Saudi Arabia; General Physician, Mental Health Hospital, Ministry of Health, Taif, Saudi Arabia

Article Information

Volume / Issue4 / 4 (October-December 2023)
Pages07-14
AccessOpen Access

Publication Timeline

  • Received03 October 2023
  • Accepted05 November 2023

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Abstract

This study aims to examine the level of parental satisfaction, as expressed through the perceptions of parents regarding the quality of services at Taif Children’s Hospital in attempt to come up with better measures to improve the quality of services delivered to the patients, and to identify factors associated with this level of satisfaction. A well-developed validated and reliable questionnaire including six domains: “general satisfaction”, “facilities and amenities”, “staff attitude and behavior”, “communication and information sharing”, “timeliness and accessibility”, and “continuity of care” was used in this cross-sectional study on 4871 parents, over a 3-month period. The degree to which sociodemographic characteristics and parent’s satisfaction are associated was assessed using multivariate regression analysis. The results of this study showed that the level of parental satisfaction with all 17 items of the study questionnaire was high. The staff attitude and behavior domain received a mean of (3.89 out of 5) compared to (3.89) for general satisfaction. Timeliness and accessibility (3.87) was followed by communication and information sharing (3.81), and continuity of care (3.8). The facilities and amenities domain received the lowest rating (3.74). In terms of the factors associated with parents' satisfaction with the service quality, the current study showed that elderly age, single, divorce or widowed, lower educated parents without health literacy had lower levels of satisfaction than younger, married, more educated parents with health literacy, respectively. The findings of the study could serve as a reference point for assessing the quality of healthcare services in Saudi Arabia and provide a foundation for initiating quality assurance processes.

Keywords

parental satisfactionsociodemographic characteristicsservice qualitypediatric careTaif Children's HospitalSaudi Arabia

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How to Cite

Althubiti, F. M., Althabitii, E. M., Althabitii, A. M., Althabitii, M. M., Alshabaan, S. S., Turkistani, M. M., Althubaiti, B. M., Althubaiti, T. M., Almasoudi, F. A., Alnafei, Z. F., Althomali, F. D., Alnefaie, B. M., Alsharif, N. I., & Alkhaldi, S. M. (2023). Parental satisfaction and associated factors towards the Service Quality at the Taif Children's Hospital. International Journal of Medical and All Body Health Research, 4(4), 07-14. https://doi.org/10.54660/IJMBHR.2023.4.4.07-14

Althubiti, Fatima M, et al. "Parental satisfaction and associated factors towards the Service Quality at the Taif Children's Hospital." International Journal of Medical and All Body Health Research, vol. 4, no. 4, 2023, pp. 07-14. https://doi.org/10.54660/IJMBHR.2023.4.4.07-14.

Althubiti, F. M., Althabitii, E. M., Althabitii, A. M., Althabitii, M. M., Alshabaan, S. S., Turkistani, M. M., Althubaiti, B. M., Althubaiti, T. M., Almasoudi, F. A., Alnafei, Z. F., Althomali, F. D., Alnefaie, B. M., Alsharif, N. I. and Alkhaldi, S. M. (2023) 'Parental satisfaction and associated factors towards the Service Quality at the Taif Children's Hospital', International Journal of Medical and All Body Health Research, 4(4), pp. 07-14. doi: 10.54660/IJMBHR.2023.4.4.07-14.

Althubiti FM, Althabitii EM, Althabitii AM, Althabitii MM, Alshabaan SS, Turkistani MM, et al. Parental satisfaction and associated factors towards the Service Quality at the Taif Children's Hospital. International Journal of Medical and All Body Health Research. 2023;4(4):07-14. doi:10.54660/IJMBHR.2023.4.4.07-14

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